1 Introduction
Welcome to Buildor. Buildor is an all-in-one website and e-commerce platform operated by Buildor Platforms, based in Nepal. We are committed to protecting the personal information you share with us when you use our services.
This Privacy Policy explains what data we collect, why we collect it, how we store and protect it, and what rights you have over your information. By using Buildor, you agree to the practices described in this policy.
💡 Short version: We collect only what we need to run the platform and deliver our services. We do not sell, rent, or share your personal data with any third party — ever.
2 Information We Collect
We collect information in the following categories depending on how you use our platform:
| Category | Data Collected | Purpose |
|---|---|---|
| Account Info | Full name, email address | Account creation, login, communication |
| Contact Info | Phone number, WhatsApp number | Support, notifications, marketing (with consent) |
| Payment Info | Transaction records, billing details | Processing subscriptions and purchases |
| Business Info | Business name, address, description, logo, category | Business listing and profile on the platform |
| Store & E-Commerce Data | Products, pricing, inventory, orders, customer records, order history | E-commerce features, order tracking, inventory management, customer tracking |
| Usage & Analytics | Pages visited, clicks, session duration, device/browser info, IP address | Platform improvement and performance monitoring |
We collect this information when you register, set up your store, list products, process orders, fill out forms, subscribe to our newsletter, or contact our support team.
3 How We Use Your Data
We use the information collected solely to provide and improve our services. Specifically, we use your data to:
- Create and manage your Buildor account and business profile
- Enable core platform features including website building, product listing, order tracking, inventory management, and customer tracking
- Process payments and manage subscription billing
- Send transactional emails and important platform notifications
- Send newsletters and product updates where you have subscribed or consented
- Provide customer support and respond to your inquiries
- Monitor, analyse, and improve platform performance and user experience
- Detect and prevent fraud, abuse, or unauthorised access
- Comply with applicable legal obligations under the laws of Nepal
4 Data Storage & Security
Your data is stored on secure servers. We implement industry-standard technical and organisational measures to protect your information against unauthorised access, alteration, disclosure, or destruction. These measures include:
- Encrypted data transmission using SSL/TLS protocols
- Restricted access to personal data on a need-to-know basis
- Regular security audits and vulnerability assessments
- Secure storage of payment transaction records
📍 Data location: Your data is primarily stored and processed within servers accessible to Buildor Platforms, Nepal. We do not transfer your data to foreign jurisdictions except where required by law.
While we take every reasonable precaution, no method of transmission over the internet is 100% secure. We encourage you to use a strong, unique password for your account.
5 Third-Party Sharing
We do not sell, rent, trade, or share your personal data with any third party for any commercial purpose — without any exceptions. Your information stays strictly within Buildor Platforms.
The only circumstances where disclosure may occur are legally mandated situations:
- Compliance with a court order, subpoena, or legal process under Nepal law
- Protecting the rights, property, or safety of Buildor, our users, or the public
- Investigating potential violations of our Terms of Service
In each of these cases, we will disclose only the minimum information necessary and will notify you where legally permitted to do so.
6 Cookies & Tracking
Buildor uses cookies and similar tracking technologies to improve your experience on our platform. Cookies help us:
- Keep you logged in to your account
- Remember your preferences and settings
- Understand how users navigate the platform via analytics
- Detect and prevent security threats
You can control cookie behaviour through your browser settings. Note that disabling cookies may affect certain features of the platform. We do not use cookies for advertising or to track you across third-party websites.
7 Your Rights
You have the following rights regarding your personal data held by Buildor:
- Right to Access: Request a copy of the personal data we hold about you
- Right to Correction: Ask us to correct any inaccurate or incomplete information
- Right to Deletion: Request deletion of your account and associated personal data
- Right to Withdraw Consent: Unsubscribe from marketing communications at any time
- Right to Data Portability: Request your data in a structured, commonly used format
To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.
8 Children's Privacy
Buildor is open to all users with no age restriction. However, if you are under the age of 13, you must have verifiable parental or guardian consent before using the platform or submitting any personal information. We do not knowingly collect data from children under 13 without such consent. If we become aware that we have collected data from a child under 13 without consent, we will delete it promptly.
9 Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will notify you by:
- Posting the updated policy on this page with a revised "Last Updated" date
- Sending an email notification to your registered email address
- Displaying a notice on the Buildor dashboard
Your continued use of the platform after any changes constitutes your acceptance of the updated policy.
10 Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please reach out to us:
- 📧 Email: [email protected]
- 📧 Support: [email protected]
- 📞 Phone: +977-9861968656
- 📍 Address: Lazimpat, Kathmandu, Nepal
